Caller ID

Your business name and number on every call.

Choose which Talkroute number shows when you call or text, from your computer or your cell phone, and keep your personal number private. Add your business name to caller ID, and know at a glance when an incoming call is for your business.

Start Free Trial Book Live Demo

Outgoing and incoming

Look professional. Know who’s calling.

Outgoing caller ID

What your customers see.

When you call or text from the Talkroute apps, customers see your business number, never your personal cell. Pick which number to use on each call, and add your business name.

1Sales line(800) 555-0142

2Support line(800) 555-0177

3Denver office(720) 555-0150

Choose any of your Talkroute numbers when you call
Separate defaults for outgoing calls and texts
Show your business name, set up by Talkroute

Ideal for: anyone making business calls from a personal phone.

Incoming caller ID

What you see when they call.

Show the caller’s own number on your forwarded phones, or show the Talkroute number they dialed, so you always know a business call from a personal one.

ACaller’s number(555) 284-1937

BYour Talkroute number(800) 555-0142

Choose for each number, menu option, and extension
The Talkroute apps show the caller and the number they dialed
Block unwanted numbers and anonymous callers

Ideal for: answering business calls on the same phone as personal ones.

Caller ID display depends on the receiving phone and carrier. Some show a name and number, and some show only the number or the city and state.

At a glance

Every call comes from your business.

0personal numbers shown

Stay private

Customers see your business number, even when you call from your cell

Anyof your numbers

Call from

Pick which Talkroute number shows on each call

15characters

Business name

Show your business name on outgoing caller ID

2defaults

Calls and texts

Set a default number for outgoing calls and another for texts

How it works

The right number, every time.

Outgoing caller ID

Pick the number for every call.

Choose a default caller ID for outgoing calls and another for outgoing texts in Settings & Preferences. Need a different number for one call? Switch it right on the keypad with Call from. Admins decide which numbers each team member can use.

Default Caller ID for outgoing calls and outgoing texts
Switch numbers on any call with Call from
Works in the desktop, web, and mobile apps
Control which numbers each user can call and text from

Business name (CNAM)

Put your business name on caller ID.

Ask Talkroute to set the caller ID name for any of your US local or toll-free numbers, using your business name or a custom name up to 15 characters. Once it’s updated, it can take a few weeks to show up across all phone networks.

Your business name or a custom name, up to 15 characters
Set for each local or toll-free number
Talkroute submits it to the carriers for you
Name display varies by carrier and phone
Included with every Talkroute plan

Your cell, your business number

Call from your cell. Show your business number.

Make business calls from the Talkroute app on your iPhone or Android phone, and customers see your Talkroute number instead of your personal cell. It works even when the call runs over your cellular network.

Your personal number stays private
Works over your cellular network or Wi-Fi
The same Call from choice as on desktop
Texts go out from your business number too

Learn more about VoIP & PSTN calling.

Incoming caller ID

Know a business call before you answer.

For calls forwarded to your phones, choose whether caller ID shows the caller’s number or your Talkroute number. Set it differently for each phone number, menu option, and extension. In the Talkroute apps, incoming calls show both the caller and the Talkroute number they dialed.

Show the caller’s number or your Talkroute number
Separate settings for numbers, menu options, and extensions
The Talkroute apps show which number the caller dialed
Saved contacts show by name

Learn more about call forwarding & routing.

Blocked numbers

Stop unwanted calls before they ring.

Block any phone number from calling your Talkroute numbers, right from call history, voicemail, or the Blocked Numbers list. You can also block anonymous callers who hide their caller ID.

Block a number from call history or voicemail
Manage everything in one Blocked Numbers list
Block anonymous callers with one switch
Unblock a number any time
Included with every Talkroute plan

Use cases

Caller ID that works for your business.

Keep your cell number private

Return customer calls from your own phone without giving out your personal number.

Customer sees: (800) 555-0142, not your cell.

A local number for local customers

Calling customers in another city? Call from the Talkroute number with their local area code.

Denver customer: call from (720) 555-0150.

Get your calls answered

People are more likely to pick up when they see a business name instead of an unknown number.

On their screen: BRIGHTLINE CO.

Separate lines for separate teams

Sales calls out from the sales line, support from the support line, so callbacks reach the right team.

Callback: rings support, not sales.

Business or personal? Know before you answer

Show your Talkroute number on forwarded calls so you can answer with your business greeting.

Your cell shows: (800) 555-0142, a business call.

Shut out robocalls

Block a spam number the first time it calls, and stop callers who hide their number.

Block anonymous callers: on.

Works with your phone system

Caller ID on every call and text

Your caller ID settings follow you across every Talkroute app and feature.

Phone numbers

Local, toll-free, and vanity numbers, each one ready to use as your caller ID.

Phone numbers →

Text messaging

Texts go out from your business number too, with their own default.

Text messaging →

Call forwarding & routing

Choose what forwarded calls show on your phones, for every number and extension.

Call forwarding & routing →

Talkroute apps

Call from your business number on desktop, web, iPhone, and Android.

Talkroute apps →

Users & permissions

Decide which numbers each team member can call and text from.

Users & permissions →

AI Receptionist

Calls you can’t take can go to AI Receptionist, so callers still get an answer.

AI Receptionist →

Want callers to hear your name too? See custom greetings →

Get started with Talkroute in minutes.

Pick your default caller ID the first time you sign in to the Talkroute apps, and change it any time.

Choose a number

Pick a new local or toll-free number, or transfer the one you already have.

Download the apps

Desktop, web, iPhone, and Android, all with your business caller ID.

Set your defaults

Pick the numbers for outgoing calls and texts.

Add your name

Ask us to put your business name on your caller ID.

See pricing Start 7-Day Free Trial

Business caller ID, including your business name, is included with every plan. 100% free to try. No contracts.

FAQ

Caller ID FAQ

What is caller ID?

Caller ID shows the phone number, and sometimes a name, of the person or business calling. With Talkroute, you choose which of your business numbers shows when you make calls or send texts, and what shows on your phones when customers call you.

How do I keep my cell number private?

Make business calls from the Talkroute desktop, web, or mobile app. Customers see your Talkroute number on caller ID, not your personal cell, even when the call uses your cellular network.

Can I choose which number shows when I call?

Yes. Set a default caller ID for outgoing calls and another for outgoing texts in Settings & Preferences, and switch numbers on any call with Call from on the keypad. You can use any Talkroute number your admin has given you access to.

Can I show my business name on caller ID?

Yes. Talkroute can set the caller ID name (CNAM) on your US local and toll-free numbers to your business name or a custom name, up to 15 characters. It’s included with every plan. Contact us to request it. After it’s updated, it can take a few weeks to show up across all phone networks.

Will everyone see my business name?

Caller ID display varies by phone and carrier. Some show a name and number, and some show only the number or the city and state.

Can I set a caller ID name for Canadian numbers?

Not at this time. Caller ID names are available for US numbers.

How often can I change my caller ID name?

Once a caller ID name is changed, it can be changed again after 90 days.

How will I know if an incoming call is for my business?

Set incoming caller ID to show your Talkroute number on forwarded calls, so you know the caller dialed your business. In the Talkroute apps, incoming calls show both the caller and the Talkroute number they dialed.

Do texts use my business number too?

Yes. Texts from the Talkroute apps go out from your business number. You can even set a different default number for texts than for calls.

Can I block unwanted callers?

Yes. Block any number from call history, voicemail, or the Blocked Numbers list, and turn on Block anonymous callers to stop callers who hide their number. Both are included with every plan.

Show up as your business, every time.

Your business number and name on every call and text, from any device, with your personal number kept private. Try Talkroute free for 7 days.